Tuesday, March 26, 2013

Uninstalling a corrupted Citrix Receiver client

When your Citrix Receiver client become corrupted, uninstalling it can be very painful. Fortunately, VTI-Ryan at the Citrix forum wrote an instruction on how to remove it (http://forums.citrix.com/thread.jspa?threadID=305661&tstart=30).

Here's the steps:


1 – Login as an admin.

2 – Download Revo Uninstaller Pro Trial from www.revouninstaller.com

3 - Download the latest version of Citrix Receiver from www.citrix.com


4 – Using standard Windows uninstaller uninstall all Citrix apps. Don’t worry if these may fail. This includes…

  • Citrix Receiver (You will often find 2 instances of this)
  • Citrix Online – Plugin
  • Citrix Logmein

5 – Once all Citrix apps have been removed via Windows uninstalle
r, run the Revo Uninstaller Pro installer. Once installed, open the Revo Uninstaller Pro Trial and look under the “all programs” tab and search for any leftover Citrix apps.

5a – Highlight and double-click the application to start the advanced uninstaller.

5b – If the uninstaller fails again, select the “advanced” option and click “scan” to search for traces of the app.

5c – Once traces are found, a screen will appear saying “found leftover registry items”. Click “select all” and click
“delete”. Select “yes” to confirm removal.

5d – Next a screen will appear saying “Found leftover files and folders”. Click “Select all” and “delete”, then click “yes” to confirm removal”.

6 - Once all citrix apps are removed under “all programs”, select the “Traced programs” tab, and type in “Citrix”. If anything is found, select the app and go through the removal process.

7 – Next, you will select the “Forced Uninstall” tab on top.

7a – Select the “advanced” option

7b – under “Program’s exact name”, enter “citrix” and select “next”

7c – If any apps are found, re-select “advanced” on top, highlight the app and select “next”

7d – Next a screen will appear saying “Performing the initial analysis and uninstall” – Select “scan”

7e – next a screen will appear saying “Found leftover registry items”. Click “Select All” and click “Delete”. Select “yes” to confirm. (If it says it cant delete the files selected, you can search for the open processes or use unlocker 1.91 to kill the process and delete the files. This is a very useful tool. If you use this, I recommend making a donation. (http://www.emptyloop.com/unlocker/)

8 - Keep repeating step 7 until nothing more is found. This process will need to be ran on the admin and user profile.

8a – Next a screen will appear stating “Found leftover Registry items”

8b – click “Select All” and click “Delete”. Select “yes” to confirm

8c – Next a screen will appear saying “Found leftover files and folders”. Click “Select all”, click “delete”. Select “yes” to confirm.

9 – Select the “Junk Files Cleaner” icon on the left, and then click “Scan” on top.

9a – Once done scanning, select “delete” on top, with all boxes checked.

10 – You can now close the Revo Uninstaller

11 – Run the Citrix Receiver installation file that was downloaded earlier.